This Privacy Policy explains how Juxtravel (a brand of Hostsphere India Private Ltd) collects, uses, shares, and safeguards personal data. We adhere to applicable Indian laws including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and, where applicable, the Digital Personal Data Protection Act, 2023 (DPDP Act).
Who We Are
Data Controller: Hostsphere India Private Ltd (operating Juxtravel)
Registered Office: [Registered Office Address]
CIN: [CIN]
GSTIN: [GSTIN]
Contact: privacy@juxtravel.com
Personal Data We Collect
Identity & Contact: name, email, phone, postal address, government ID (if required by law or property).
Booking & Payment: reservation details, stay preferences, transaction identifiers, partial payment data (processed via PCI-DSS compliant gateways).
Technical & Usage: IP address, device identifiers, browser type, pages viewed, interaction logs, cookies and similar technologies.
Communications: messages with hosts/support, reviews, feedback.
Location (optional): approximate location to improve search relevance if you permit.
How We Use Personal Data
To provide and manage bookings, payments, invoices, and customer support.
To verify identity where required by law or property protocols.
To operate, secure, and improve our platform; detect fraud; troubleshoot.
To personalize content (recommendations, saved searches, recent views).
To send service messages (confirmations, reminders, policy updates) and, with consent or as permitted by law, marketing communications.
To comply with legal obligations (tax, accounting, law enforcement requests).
Legal Bases (DPDP Act / Applicable Law)
We process data based on your consent, performance of a contract (booking), compliance with legal obligations, and legitimate interests (platform security, improvement, fraud prevention). Where required, we obtain explicit consent (e.g., marketing).
Sharing & Disclosure
Hosts: We share booking-relevant details with hosts to fulfil your stay (e.g., names, dates, special requests).
Service Providers: Payment processors, cloud hosting, analytics, customer support tools under confidentiality and data protection terms.
Authorities: Where required by law, court order, or to protect rights, safety, or property.
Corporate: In reorganization/financing/merger, subject to lawful safeguards.
Cookies & Tracking Technologies
We use cookies, pixels, and similar tools to operate the site, remember preferences, measure performance, and improve features. You can control non-essential cookies via browser settings and in-site consent tools. Disabling certain cookies may impact functionality.
Data Security
We implement reasonable security practices (encryption in transit, access controls, logging, vendor due diligence). No system is 100% secure; we encourage you to use strong passwords and protect your account.
Data Retention
We retain personal data only as long as necessary for bookings, legal obligations, dispute resolution, and legitimate business purposes. When no longer required, we delete or anonymize data per policy.
Your Rights
Access, correct, update, or delete your personal data (subject to legal exceptions).
Withdraw or modify consent for marketing at any time.
Object to or restrict certain processing where applicable by law.
Data portability requests where technically feasible.
To exercise rights, contact privacy@juxtravel.com. We may verify your identity before acting on requests.
Children’s Privacy
Our services are not intended for children under 18. If you believe a minor has provided data without consent, please contact us to remove it.
International Transfers
If personal data is transferred outside India, we apply lawful safeguards consistent with applicable data protection requirements.
Grievance Officer (IT Rules 2011/2021)
[Grievance Officer Name]
Hostsphere India Private Ltd (Juxtravel)
[Registered Office Address]
Email: [Grievance Email]
Phone: [Grievance Phone]
Complaints are acknowledged within 24 hours and resolved within 15 days, where feasible.
Changes to This Policy
We may update this Policy periodically. Material changes will be notified via the website or email. Continued use of our services after updates constitutes acceptance.