Booking Terms

These Booking Terms (“Terms”) govern reservations made through Juxtravel, a brand of Hostsphere India Private Ltd (“we”, “us”, “our”). By placing a booking, you (“Guest”) agree to these Terms and any listing-specific rules shown at checkout.

Scope & Role of Juxtravel

Juxtravel is a marketplace that connects guests with independent hosts and properties. We are not an owner, operator, or manager of the listed properties. Your booking forms a direct agreement between you and the hosting party. Juxtravel provides discovery, messaging, and payment facilitation as an intermediary.

Eligibility & Identity

You must be 18+ to book. Government-issued ID may be required prior to or at check-in.
You confirm that all information (guest count, purpose of stay, contact details) is accurate.

Pricing, Taxes & Payments

Prices are shown per listing and may vary by date, occupancy, and season. Applicable taxes (including GST) and fees (service, cleaning, etc.) are disclosed at checkout.
We accept major cards, UPI, and net banking (India) through secure gateways. Your bank may charge currency or processing fees.
Some bookings require full prepayment; others allow partial deposit with balance due by a specified date. Failure to pay the balance can result in cancellation per policy.

Security Deposits

Some listings require a refundable security deposit. Deposits are held and released within 7–10 business days after checkout, less damages, excessive cleaning, unpaid incidentals, or rule breaches documented by the host (with receipts or evidence where applicable).

Cancellations, Changes & Refunds

Policy Types: Each listing declares its own policy (e.g., Flexible / Moderate / Strict). The listing’s policy controls.
Refund Timelines: Eligible refunds are processed to the original payment method within 7–14 business days after approval.
Date/Guest Changes: Subject to host approval and price changes; additional charges may apply.
No-Show / Early Checkout: Generally non-refundable unless otherwise stated by the listing policy.

Guest Responsibilities & House Rules

Comply with occupancy limits, check-in/out times, local laws, society norms, and listing rules (pets, smoking, alcohol, noise, parties).

Use appliances and amenities responsibly. Report issues immediately.
You are liable for damages caused by you or your invitees. The host may deduct from deposit and/or charge the card on file.
Events/weddings/film shoots require prior written approval and may attract separate fees, vendor restrictions, and permits.

Host Obligations

Provide an accurate listing, safe premises, and essential utilities (as advertised).
Maintain cleanliness and provide check-in instructions and a point of contact.
Disclose material facts (ongoing construction, access limitations, local restrictions) in advance where reasonably foreseeable.

Force Majeure

Neither party is liable for delays or non-performance due to events beyond reasonable control (e.g., natural disasters, government actions, strikes). Where feasible, we will work with you and the host on reasonable alternatives or credits per the listing policy.

Safety, Compliance & Local Requirements

Some jurisdictions require guest registration with authorities; you agree to furnish required details (e.g., ID copies).
Follow posted safety instructions (pools, fireplaces, bonfires, balconies, wildlife zones, coastal/river proximity).

Issues, Complaints & Support

Report any property issue within a reasonable time (preferably within the first 12 hours of check-in) to the host and via Juxtravel support. We may mediate in good faith but are not an insurer or guarantor of host performance.

Disclaimer & Limitation of Liability

Listings are provided by third-party hosts “as available.” To the maximum extent permitted by law, Juxtravel disclaims warranties and limits liability to direct damages up to the service fee paid to Juxtravel for the specific booking in dispute. Juxtravel is not liable for personal injury, lost property, consequential or incidental damages.

Governing Law & Jurisdiction

These Terms are governed by the laws of India. Courts at Gurugram, Haryana shall have exclusive jurisdiction.

Updates

We may update these Terms periodically. The version in force at the time of booking applies to that booking.

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