Guests
How do I book a stay?
Use filters by destination, dates, and property type. Confirm with instant booking or request host
approval.
What payment options are supported?
Credit/debit cards, UPI, and net banking. Processed securely via payment gateways.
Do I need to pay a security deposit?
Some listings require deposits. Refunds processed within 7–10 working days post-checkout if no issues
What is the cancellation policy?
Policies vary by listing: Flexible, Moderate, or Strict. Refunds issued within 7–14 working days.
Are meals included?
Usually charged separately unless mentioned. Many hosts offer meal packages.
Can I bring my pet?
Yes, if listed under Pet-Friendly. Rules may apply.
Can I book for weddings, parties, or events?
Yes, in event-allowed properties. Inform us in advance. Charges may apply.
How do I know the property is verified?
All listings undergo verification and review. Guest reviews add transparency.
What if something goes wrong during my stay?
Contact our 24/7 helpline. We coordinate resolutions with the host.
Hosts
How do I list my property?
Register, add property details, upload images, set policies, and submit for approval.
What commission does Juxtravel charge?
A service fee per booking. Transparent, with no hidden charges.
How do payouts work?
Processed within 7 days after check-in. Monthly statements are provided.
Can I set my own rules and pricing?
Yes. Hosts control pricing, cancellation terms, and house rules.
What if a guest damages my property?
Report with evidence within 24 hours. Claims can be covered by deposit or mediation
Can I list for weddings or events only?
Yes. Special event listings are supported.
Do I need GST registration?
Mandatory if turnover crosses threshold. Juxtravel supports compliant invoicing.
How will my property be promoted?
Via SEO, ads, curated categories, and social media campaigns.
What support do I get?
Dashboard for bookings and payments, dedicated support team, and marketing tools.
How can I contact support?
Host Dashboard or host-support@juxtravel.com, plus urgent helpline.