We’re here to help.

Our support team is here for you. Choose the option that fits you best and we’ll take it from there.

I’m a travellerGet help with your trips, bookings and account.I’m a homestay ownerQuestions about onboarding or need support as a host.
Homestay owner checking messages on his phone
For travellers
Need help with a trip?
Support runs inside the app, where we can already see your booking, your dates and your host — so you don’t have to explain any of it twice.
  1. Open JuxTravel and go to Support.
  2. Start a ticket and tell us what’s happened.
  3. We reply in the same thread.
GET IT ONGoogle Play
Your existing tickets
Every ticket and reply stays in the app, tied to your account. We can’t show them here — you’re not signed in on the web, and your support history is nobody else’s business.
  • Tickets stay open until you’re happy to close them.
  • Replies arrive as notifications, and on WhatsApp.
  • Your trip details are attached automatically.

Find answers fast in our Help Center

Search guides and articles to solve common questions on your own.

Trips & bookingBookings, changes, cancellations and more.Payments & refundsPayments, refunds and invoices.PassportYour JuxTravel Passport and how it works.VerificationID verification and account checks.PoliciesOur policies, terms and guidelines.
Search the Help Center
For homestay owners
New to hosting?
If you have onboarding questions or want to list your homestay or villa, join the owner waitlist.
For homestay owners only
Two simple steps to get started
For homestay owners only
Already hosting on JuxTravel?
For any support as an existing host, create a support ticket in the app.
Create a ticket — Tell us what you need help with.
Track in the app — All your tickets and replies stay in the app.
Stay updated — We’ll reply to you in the app.
GET IT ONGoogle Play
Your safety matters
We will never ask for your full card details. All payments on JuxTravel are securely processed by Razorpay.
Support on the go
Manage your tickets, get help and explore trips — all in the app.
GET IT ONGoogle Play