Privacy & data
This page explains what information is available in JuxTravel, why we collect it, and the controls you have inside the app.
01Information you provide
We collect information you choose to give us when you use JuxTravel. This includes:
- Profile details (name, phone number, email, preferences)
- Saved stays, trip briefs and booking information
- Moments you add and share
- Messages and information you send in support tickets
02Information created while using JuxTravel
As you use the app, we create information to operate and improve your experience. This includes:
- Your bookings, trip plans and saved stays
- Moments activity and interactions
- Support tickets and our responses
- Activity in your Passport
03Payments
When you make a payment in JuxTravel:
- Full card numbers are not stored by JuxTravel.
- Payments are securely processed by Razorpay, which tokenises your payment details.
- We store payment reference information to help with your bookings and support.
04Verification
We may collect verification information to help verify your identity and maintain a trusted community. This may include details needed for identity verification and account safety.
05How product preferences are used
You can set preferences in your profile and elsewhere in the app. These preferences help us personalise your experience, show relevant recommendations, and communicate with you.
- Profile and trip preferences shape your recommendations.
- Notification preferences control what updates you receive.
06Data export
A self-service export is not available yet. Until it is, you can ask us for a copy of your data through Support in the app and we will send it to you.
- We are building an export covering your bookings, profile and Moments.
- Until it ships, requests are handled by our team through Support.
07Account deletion
You can permanently delete your account and data from within the app. This action removes your account and associated information from our systems.
08Notifications
JuxTravel sends notifications about your bookings, trips, support updates and product features. You can manage what you receive in your notification preferences.
10Policy questions
If you have questions about this policy or your data, reach out to us from the app via Support.
