Delete your account
You can delete your JuxTravel account and the data attached to it at any time — from inside the app, or by email if you no longer have it installed. This page explains exactly what is removed, what is kept, and why.
01If you still have the app
This is the fastest route and it takes effect immediately:
- Open JuxTravel and go to You → Settings.
- Choose Delete account.
- Read what will be removed, then confirm.
02If the app says it cannot delete yet
Deletion is refused while a stay is still in the future, because cancelling is somebody else's decision as well as yours:
- You have a stay coming up — cancel the booking first, then delete.
- You host, and a guest has an upcoming stay with you — those guests need somewhere to be, so that stay has to complete or be cancelled first.
- Once nothing is outstanding, the option works normally.
03If you have already uninstalled the app
Email privacy@juxtravel.com from the address on your account, or with the phone number you used to sign in, and ask us to delete it. Please include:
- The email address or phone number on the account.
- Whether you want the account deleted, or only certain information corrected.
- We will confirm who you are before acting — an emailed request is not proof by itself, and neither of us wants somebody else deleting your account.
04What is removed
When an account is deleted:
- You can no longer sign in, on any device.
- Your name and email address are removed from your account record and replaced with a placeholder.
- Your profile photo, saved preferences and trip plans are removed.
- If you host, your listings are unpublished and stop appearing anywhere in JuxTravel.
- Your identity documents, if you submitted any for verification, are removed.
05What is kept, and why
Some records survive deletion. We would rather say so plainly than promise otherwise:
- Bookings and payments are retained as financial records. We are required to keep them, and a host's earnings history cannot develop gaps where a guest used to be.
- Those records no longer carry your name or contact details — they point at an account with the identifying information already removed.
- Reviews you left may remain, without your name attached, because removing them would misrepresent a host's history to the next guest.
06How long it takes
Two routes, two speeds:
- In the app: immediately.
- By email: we act within 30 days of confirming who you are, and usually much sooner.
- Backups are overwritten on their own cycle, so a copy may persist briefly in a backup after your account is gone. It is not used for anything.
07If you are not satisfied
Write to grievance@juxtravel.com. If we have not resolved it to your satisfaction, you may complain to the Data Protection Board of India.
- Hostsphere India Private Limited (CIN U63030DL2022PTC399895), E-13/29, First Floor, Harsha Bhawan, Connaught Place, New Delhi, Delhi 110001.
